Installer Known Issues
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Breaking Issue / Bug
Non-Breaking Issue / Inconvenience
Config Issue / Usage Issue
FBW Installer Known Issues
Download Issues - FBW Products
Download Issues - FBW Products
Description
In certain situations, your ISP may block our CDN (Content Distribution Network) served by Cloudflare. Cloudflare allows us to save costs when users download our aircraft from our installer to provide a seamless installation process for a variety of our products.
Additionally, any disturbance to the stability of your connection may cause any downloads to fail and may need to be retried when you have a more stable connection.
Common Error Codes
- ECONNRESET
- ETIMEDOUT
- ENOTFOUND
- HTTP 403
Possible Solution or Workaround
We recommend one of the following actions:
- TEMPORARY Solution: Try a VPN - a great free one that's reliable is ProtonVPN.
- Please do your own due diligence and research when utilizing a VPN, even with our recommended one above.
- Download a full build from our website here - Please ensure you follow our manual installation instructions.
- Contact your ISP to check with them if there are any existing issues utilizing Cloudflare on their network.
Additional Information
Below is a list of countries that are possibly affected by this issue. Please note that it may not be every ISP in the country.
- Brazil
- China
- Iberia
- Portugal
- Saudi Arabia
- Spain
Installer Permission Problems
Installer Permission Problems
Description
During installation of a product a "Windows Permission Error" with the error code EPERM shows up and the installation is aborted.
Root Cause
Sometimes the permissions of the community folder are set to not allow the current user to install addons in it. This might be set since the installation of MSFS or MSFS might have changed it at some point.
Possible Solution or Workaround
One of the following solutions usually lets the desired addon be installed
- Check the permissions of the community folder and correct them.
- Rename the current community folder, create a new one with the same name and move your installed addons into the new community folder.
- Start the installer with admin permissions.